Thursday, June 18, 2020

9:00 AM – 10:00 AM EDT

This is a Marathon, not a Sprint: Dealing with Stress & Uncertainty during COVID-19

Françoise MathieuFrançoise Mathieu, M.Ed., RP., CCC., Compassion Fatigue Specialist, Executive Director, TEND

Our organizations experience significant challenges at the best of times – in the face of this pandemic, essential workers are facing unprecedented pressures, high stakes and uncertainty. In addition, many of us were launched into this situation already feeling depleted.

How do we access creative problem solving when we are stressed and exhausted? How do we maintain the ability to think clearly in order to balance our personal stressors, the work at hand and the unpredictability of this pandemic? As specialists in traumatic stress and burnout, TEND has been researching and developing practical tools for helping professionals for nearly two decades. This session will discuss the impact of wear and tear on helping professionals as well as examine “lessons learned” from past crises and present strategies to stay well while caring for others. Participants will learn:

Lessons learned: What we know about managing crises

Staying focused and clear-headed: What works?

Stronger together: Building communities of practice

Drinking from a firehose: Navigating the volume of resources on wellness

Planning the unpredictable

10:15AM  – 11:15 AM EDT

Tools and Strategies to CARE4YOU

Diana TikazsDiana Tikasz, MSW, RSW
Resilience Integration Specialist, Hamilton Health Sciences

The pace, content and competing demands of the modern workplace has left many of us operating in constant stress and overdrive. Grounded in neuroscience, the tools and strategies taught in this session will assists helpers to minimize trauma exposure, protect colleagues and family from vicarious trauma, navigate and prepare for known stressors, and to reset after a stressful situation.

The strategies include:

Low Impact Debriefing: The four steps to protect yourself from being slimed, and to help minimize the risk of traumatizing your colleagues, friends and family.

Hot Walk & Talk: A protocol designed to provide mental first aid to your team or peers who have experienced a distressing, disturbing or traumatizing incident.

Grounding Techniques: A series of techniques to ground you in preparation for stress, and to reset afterwards.

11:30 AM – 12:30 AM EDT

We Can’t Be Trauma Responsive Without Being STS Informed: Tools for Organizational Change

Ginny SprangGinny Sprang, Ph.D.

Professor, College of Medicine, Department of Psychiatry, University of Kentucky and Executive Director, UK Centre on Trauma and Children

What is a secondary-trauma informed workplace? Can we truly embed trauma responsive practices and protocols in our systems without addressing the impact of indirect trauma on our most valuable resource – the people who do this challenging work?

One important component of becoming trauma responsive is learning how to protect workers from the negative effects of indirect trauma exposure or Secondary Traumatic Stress (STS).  This session is for anyone who serves or interacts with people who are trauma exposed and wants to learn how to combat the effects of STS. Participants will assess the degree to which their workplace is STS-informed and will learn how to integrate evidence-informed initiatives into their workplace. Come prepared to be challenged and to learn about free assessment tools and organizational change strategies.

12:30 EDT


1:00 PM – 2:00 PM EDT

Relationship-Centered Care is Better Care: The Importance of Incorporating Cultural Humility in Our Work

Donna ShanorDonna Shanor, LCSW, LCDC
Director of Clinical Social Work at University of Texas Dell Medical Centre

As our world continues to expand on a global scale, helping professionals are being presented with opportunities to serve people from a rich diversity of backgrounds and cultures. Although we know that a one-size-fits-all approach to care is ineffective, becoming culturally competent can often feel like an impossible task. However, if we do not consider our clients within the context of their culture, we risk missing the mark and being misled by our own beliefs and assumptions.

This session will invite you to adopt a lens of cultural humility – a framework for viewing others in relation to their cultural identity and as an expert on their own lives. Learn how to “check your own baggage” by expanding your self-awareness; understand how culture can influence one’s experience of trauma; and learn how to work from a relationship-centered viewpoint with the aim of providing your clients with the best possible care.

2:15 PM – 3:15 PM EDT

Don’t Set Yourself on Fire to Keep Others Warm: Countering the Self-Sabotaging Mindsets of Helping Professionals

John BorthwickJohn Borthwick, BA, M. Div

Communicator, teacher and facilitator

As helping professionals, our jobs are focused on alleviating the suffering of others. However, when the suffering is our own, we often turn a blind eye and believe that sacrificing our own wellbeing is “part of the job.” Over the years, this mindset scorches the landscape of our lives, consuming our relationships, careers and wellbeing. We are left depleted, burnt out and running on fumes. Do we need to suffer in order to do our jobs well? Is this really what we signed up for as helping professionals?

This session will challenge this mindset. You will learn how to:

Build a reservoir of self-care strategies to draw upon in difficult times

Take control of your automatic reflexes

Forge a healthy mindset to safeguard against difficult work

Give yourself permission to “chill”

3:30 PM – 4:15 PM EDT


After a day of engaging and informative sessions, the CARE4YOU presenters will wrap up the conference with a live Q&A.

4:15 EDT

Conference Ends