Frequently Asked Questions

Is this conference really free?

Yes! At TEND, we want to give back to those who already give so much to our communities.

How do I register?

Fill out the form on our registration page. Once you submit this form, you will receive two emails: an invitation to join the Zoom Webinar session on June 16 and an email with details about the conference. If you did not receive this email, please check your spam folder or get in touch with us – we can help to troubleshoot.

You should also know that there is only one Zoom invite for the full day of sessions. To join a session, simply join the room at the time of the session you would like to attend. Check out the conference agenda for the full list of timings.

Can I register my entire team for this event?

Absolutely. There is no limit to how many people from one organization can register for this event.

Help! I lost my registration information OR I can’t remember if I registered. What do I do?

Simply re-enter your registration details on the CARE4YOU registration page. Don’t worry – you won’t be registered twice. This will prompt our system to resend your unique invite. 

I can no longer attend on June 16. How do I cancel my registration?

Canceling your registration must be done through the Zoom invite that was emailed to you upon registration. Instructions to cancel your registration can be found in this email.

Session recordings will be available to watch free of charge on the TEND Toolkit from June 19 – June 26. After June 26, the sessions will only be accessible to paid subscribers. You may purchase access to the Toolkit for $99/year.

How do I join the live event?

As part of the registration process, you should have received a Zoom invite with the subject line: You’re registered for CARE4YOU 2023. If you did not receive this email, please check your spam folder or get in touch with us – we can help. On the day of the event, simply click on the blue Join Event button found in your Zoom Invite email.

CARE4YOU 2023 begins at 9:15 AM ET on June 16, 2023. Note that the conference runs on Eastern Time. Please adjust your schedule accordingly.

Do I need to use a camera or microphone for this event?

No. You will not be seen or heard as a participant. We will be using Zoom Webinars to host this event and all participants will join as attendees – this means that Zoom will not have access to your camera or microphone.  

Can I ask the presenter(s) a question?

Yes. Some sessions will be followed by a 15 minute Q&A with the presenter(s). Participants will be invited to ask a question in the chat or to submit an anonymous question using the Q&A feature.

I need to leave in the middle of a session. Can I return later?

Of course. There is only one Zoom invite for the full day of sessions. When you’re ready to jump back in, simply click on the blue Join Event button found in your Zoom Invite email.

Help! I can’t get into the live session.

Send us a message at info@tendacademy.ca. Our team will be ready to assist on the day of the conference. 

I won’t be able to make the live session. Will recordings be available?

Yes. Session recordings will be available to watch free of charge on the TEND Toolkit from June 19 – June 26. After June 26, the sessions will only be accessible to paid subscribers. You may purchase access to the Toolkit for $99/year.

If you have already registered and will no longer be able to attend, we kindly ask that you cancel your registration. You can do so by following the instructions in your Zoom Invite email.

How long will the recordings be available?

Session recordings will be available for one-week between June 19 to June 26 on the TEND Toolkit.